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Shipping & Returns
Shipping Policy
PRE ORDERS ARE NOW OPEN FOR LIMITED TIME ONLY
PLACE ORDERS NOW GET THE LIMITED EDITION BUCKET HATS WHILST IN STOCK :)
ALL ORDERS WILL BE FULFILLED/ SHIPPED OUT MAY 10TH. SUBSCRIBE TO EMAILS FOR UPDATES!
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SHIPPING AND DELIVERY OPTIONS
Domestic Shipping
Standard (3-4 Business Days)
2. PROCESSING TIME
Orders are processed within 3-4 Business Day(s) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer. (Bucket hats will be made once ordered)
3. CANCELLATIONS
After an order is submitted, processing begins, and the order cannot be cancelled. If there are questions about canceling an order, please contact us.
4. RETURNS
Returns will be accepted within 30 day(s) from the original purchase date. Items must be returned unused and in original condition. Some Items on sale, may be ineligible for returns. For more information read the full return policy below!
5. DELAYED ORDERS
In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed orders please first contact the shipping carrier for the item’s status.
6. DAMAGED ORDERS
THECRE8RSCLUB is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. IF YOUR PRODUCT has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.
7. CONTACT ​
For MORE questions OR concerns please contact
EMAIL: thecre8rsclub@gmail.com
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Return & Refund Policy
RETURNS
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UPDATED MARCH 24, 2023
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at Thecre8rsclub@gmail.com. Please note that returns will need to be sent to the following address:
(email for thecre8rsclub@gmail.com for address ) United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.
You can always contact us for any return questions at Thecre8rsclub@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Thecre8rsclub@gmail.com.